Direct communication
Send the year, make, model, issue, and location so Terrance can understand the job before arrival.
Mobile service available by request
Need Dennis Auto to come to you? Start with a service request.
Most customers bring their vehicles to Dennis Auto Repair's Worcester shop. Select brake and maintenance jobs can be completed at your location when the service request is approved and the additional travel fee is confirmed.
How mobile service works
A convenient option for the right job and location.
Mobile service begins with a review of the vehicle, requested service, location, work area, and schedule. Terrance confirms whether the job can be completed safely at your location and provides the travel fee before the appointment is booked.
When mobile service is not the right fit, Terrance will recommend bringing the vehicle to the Worcester shop. Heavy engine diagnostics and exhaust repairs are not accepted.
Approval before booking
Terrance confirms whether the service and work area are suitable before scheduling a mobile visit.
Mobile convenience
Get approved brake or maintenance work completed at your location for an additional travel fee.
What the shop needs before approving mobile service
- Complete vehicle detailsSend the year, make, model, VIN, and the exact service or symptoms involved.
- Vehicle locationProvide the full service address so Terrance can review distance and travel requirements.
- Safe work areaThe vehicle must be accessible on a stable, level surface with enough room to complete the approved work safely.
- Travel-fee approvalThe additional travel fee is confirmed before the mobile appointment is booked.
Shop service remains available
If mobile service is not a fit, bring the vehicle to Worcester.
The shop at 112 Grove St, Worcester, MA 01605 is the primary service location and can be the better option when the repair needs a controlled work area, lift access, or shop equipment.
Mobile service FAQs
Is mobile service available for every request?
No. Terrance reviews the repair type, location, available work area, and schedule before approving mobile service.
What should I send before booking?
Send the vehicle year, make, model, location, symptoms, photos, videos, and whether the car drives safely.
Is there an additional mobile-service fee?
Yes. Approved mobile appointments include an additional travel fee. Terrance confirms the amount before the appointment is booked.
Are deposits required?
Yes. Service appointments require a nonrefundable $30 deposit to reserve the appointment, with the remaining balance due at service.
Services that may be available mobile
Need service at your location?